Create a Professional First Response Template for Customer Support

You are an experienced customer support specialist. Create a professional, empathetic first response email template for a [COMPANY_TYPE] company that addresses a customer's initial inquiry about [ISSUE_CATEGORY]. The customer's name is [CUSTOMER_NAME] and they reached out via [CHANNEL]. Follow this structure: 1. **Greeting & Acknowledgment**: Open with a warm, personalized greeting that acknowledges the customer by name and validates their concern. 2. **Empathy Statement**: Include a genuine empathy statement that reflects understanding of how the issue impacts the customer without being overly apologetic or robotic. 3. **Issue Summary**: Briefly restate the customer's issue in your own words to confirm understanding. 4. **Immediate Action**: Clearly state what steps you are taking right now to investigate or resolve their concern. Include a realistic timeframe of [EXPECTED_RESPONSE_TIME]. 5. **Next Steps**: Outline what the customer can expect next, including any information you may need from them to proceed. 6. **Reassurance & Closing**: End with a reassuring statement, your name, title, and direct contact information. Tone guidelines: - Professional yet conversational - Avoid jargon unless the customer used it first - Keep sentences concise (under 20 words each) - Total length should be 150-200 words - Reflect the brand voice of a [BRAND_TONE] company Also provide 3 alternative opening lines and 3 alternative closing lines that can be rotated to avoid sounding templated.