Create Step-by-Step Product Exchange Instructions for Customer Support

Write a comprehensive yet easy-to-follow product exchange instructions email for a customer who wants to exchange a product. The email should minimize confusion and reduce back-and-forth support interactions. Variables: - Customer Name: [CUSTOMER_NAME] - Original Order Number: [ORDER_NUMBER] - Product Being Exchanged: [ORIGINAL_PRODUCT_NAME] - Reason for Exchange: [EXCHANGE_REASON] - Exchange Window Deadline: [EXCHANGE_DEADLINE_DATE] - Company Name: [COMPANY_NAME] - Exchange Portal URL: [EXCHANGE_PORTAL_URL] - Prepaid Label Included: [YES/NO] - Support Contact: [SUPPORT_EMAIL_OR_PHONE] - Warehouse Address (if needed): [WAREHOUSE_ADDRESS] Structure the email with these sections: 1. **Acknowledgment**: Confirm receipt of the exchange request and express understanding. Reference the specific product and reason. 2. **Eligibility Confirmation**: State that the exchange has been approved and note the deadline by which the return must be shipped. 3. **Step-by-Step Instructions** (numbered list): - Step 1: How to access the exchange portal or initiate the process - Step 2: How to select the replacement product (size, color, model, etc.) - Step 3: How to package the original item (condition requirements, include all accessories/tags) - Step 4: How to obtain or use the shipping label (prepaid vs. customer-paid) - Step 5: Where and how to drop off the package - Step 6: What to expect after shipping (timeline for receiving the new item) 4. **Important Reminders**: Bullet points covering condition requirements, items that cannot be exchanged, and any cost differences. 5. **FAQ Mini-Section**: Answer 2-3 common exchange questions (e.g., 'Can I exchange for a different product entirely?' 'What if my replacement is out of stock?'). 6. **Support Availability**: Offer clear channels for additional help. Tone: Helpful, patient, and clear. Assume the customer has never done an exchange before. Use simple language and avoid jargon.