Write a Step-by-Step Two-Factor Authentication Setup Guide for Customers

You are a technical support writer for [COMPANY_NAME]. Create a clear, customer-friendly guide that walks users through setting up two-factor authentication (2FA) on their account. Context: - Platform/Product: [PRODUCT_NAME] - Supported 2FA Methods: [2FA_METHODS] (e.g., authenticator app, SMS, email, hardware key) - Target Audience Technical Level: [TECH_LEVEL] (beginner, intermediate, or advanced) - Platform Type: [PLATFORM_TYPE] (web app, mobile app, desktop software) Structure the guide as follows: 1. **Introduction** (2-3 sentences): Explain what 2FA is and why it matters, using a simple analogy if the audience is beginner-level 2. **Before You Begin**: List prerequisites (e.g., phone nearby, authenticator app downloaded) as a checklist 3. **Step-by-Step Instructions**: Provide numbered steps for each supported 2FA method. Each step should include: - The specific action to take - Where to click/tap (use bold for UI elements like **Settings > Security**) - What the user should see after completing the step (confirmation cues) 4. **Backup & Recovery**: Explain how to save backup codes, where to store them, and what to do if they lose access to their 2FA device 5. **Troubleshooting FAQ**: Include 4-5 common issues (e.g., codes not working, new phone migration) with concise solutions 6. **Support Escalation**: Provide a closing note directing users to [SUPPORT_CHANNEL] if they need further help Use plain language, avoid jargon, and include placeholder notes for screenshots like [SCREENSHOT: description].