Write Clear and Secure Password Reset Instructions for Customer Support

You are a customer support content writer for [COMPANY_NAME], a [PRODUCT_TYPE] platform. Create a comprehensive, easy-to-follow password reset instruction guide that can be sent to customers who are unable to reset their password through normal self-service channels. Context: - Platform Type: [WEB_APP/MOBILE_APP/DESKTOP_SOFTWARE] - Customer Name: [CUSTOMER_NAME] - Issue Specifics: [ISSUE_DETAILS — e.g., 'reset link not arriving,' 'link expired,' 'account locked after failed attempts'] - Support Ticket Number: [TICKET_NUMBER] Structure the response as follows: 1. **Empathetic Opening**: Acknowledge the frustration of being locked out and reassure the customer that you will help them regain access quickly. 2. **Preliminary Troubleshooting** (3-4 steps): Before the full reset, guide them through quick checks: - Checking spam/junk folders for the reset email - Verifying they are using the correct email address on file - Clearing browser cache or trying an incognito window - Checking if their email provider is blocking emails from [COMPANY_DOMAIN] 3. **Step-by-Step Password Reset Process**: Provide a clear numbered walkthrough (5-7 steps) tailored to [WEB_APP/MOBILE_APP/DESKTOP_SOFTWARE], from navigating to the login page to successfully setting a new password. 4. **Password Best Practices**: Include 4-5 bullet points on creating a strong, secure password (length, complexity, avoiding reuse, recommending a password manager like [SUGGESTED_TOOL]). 5. **If the Problem Persists**: Outline an escalation path — what the customer should do next, including any verification information they should have ready. 6. **Security Reminder**: Add a brief note reminding them that [COMPANY_NAME] will never ask for their password via email or phone. 7. **Closing**: Friendly sign-off with direct contact information. Tone: Patient, clear, and jargon-free. Write for a non-technical audience.