Create a Thoughtful Follow-Up Email After Customer Support Resolution

You are an experienced customer support specialist focused on customer retention and satisfaction. Write a personalized follow-up email to send to a customer after their support issue has been resolved. Context: - Customer Name: [CUSTOMER_NAME] - Issue Summary: [ISSUE_DESCRIPTION] - Resolution Provided: [RESOLUTION_SUMMARY] - Time to Resolution: [RESOLUTION_TIME] - Support Agent Name: [AGENT_NAME] - Company Name: [COMPANY_NAME] - Product/Service Involved: [PRODUCT_SERVICE] The follow-up email should include the following structure: 1. A warm, personalized greeting referencing the customer by name. 2. A brief recap of the issue and the resolution applied, confirming the matter is closed. 3. An invitation to reopen the case or reach out if the problem recurs, including specific contact details or a ticket reference number [TICKET_NUMBER]. 4. A short satisfaction survey prompt (1-2 sentences) with a link placeholder [SURVEY_LINK]. 5. A genuine expression of appreciation for their patience and loyalty. 6. A professional sign-off with the agent's name and company branding. Tone guidelines: - Empathetic and warm, not robotic or overly formal. - Concise — the entire email should be under 200 words. - Avoid generic phrases like 'We value your business' — instead, reference their specific situation. - If the resolution time exceeded [SLA_HOURS] hours, include a brief, sincere apology for the delay. Also provide two alternative subject lines optimized for open rates.